For tradies and home service businesses
Win more jobs while you're on the tools
You can't answer the phone from a roof or under a sink, and every missed call can be a job for someone else. We set up five automated systems that reply, follow up and book jobs in, so you can keep working.
Brightline Plumbing
Missed call, 6:42 pm
Hi, it's Brightline Plumbing. Sorry we missed your call, we're on a job. What can we help with?
Our hot water has gone cold
No worries. We can come out tomorrow between 8 and 10 am, or 1 and 3 pm. Which suits?
Morning please
Booked for tomorrow between 8 and 10 am. We'll text when we're on the way. Reply STOP to opt out.
Example conversation with a fictional business
Where home service businesses lose jobs
You do good work. The jobs you lose usually slip away before you even hear about them.
Calls come in on the job
You're halfway through a job and can't pick up. The customer rings the next number on Google.
Enquiries wait until tonight
Enquiries arrive while you're out. By the time you call back that evening, they've already booked someone else.
Past customers forget you
People you've done great work for don't think of you next time. Your list of old jobs never gets used.
Five systems. One full house.
Each one plugs a leak. Together they cover the whole journey, from the first visit to your site to the next referral.
- 1
A fast, mobile-first website
Built for people searching on their phone in a hurry, with your services and service areas up front and a short form that asks one question at a time.
- 2
AI customer reactivation
We message past customers and old quotes with a seasonal reminder or offer, answer their questions and book the ones who are ready.
- 3
Reviews and referrals
Every customer gets a friendly Google review request after the job. We reply to your reviews and invite customers to refer neighbours and friends.
- 4
Instant enquiry follow-up
New enquiries get a reply within a minute. The AI asks the right questions about the job, books a time or a quote visit, sends reminders and handles rescheduling.
- 5
Missed-call text back
When you can't pick up, the caller gets a text straight away, so the job stays with you instead of going to the next tradie.
How the five work together
Each step of a customer's journey has a system behind it. The numbers match the five services above.
- Step 1
They find you
Service 1 - Step 2
They get in touch
Service 5 and 4 - Step 3
They book a job
Service 4 - Step 4
The job gets done
Service 3 - Step 5
They need you again
Service 2
Already have a website?
Keep it. Services 2 to 5 work with the website you have now. We connect our forms and chat to your current site and, where possible, your job management software. The website build is optional.
What happens on the call
A free 30-minute strategy call. No pressure, no obligation.
Book a time
Leave your details below and we'll get in touch to find a time that suits you.
We find the leaks
We look at your calls, enquiries and customer list together and show you where bookings slip through.
You decide
You get a clear plan and pricing for the services that fit your business. Then it's your call.
Questions
Something we haven't covered? Ask us on the call.
Do I need all five?
No. Start with the ones that fix your biggest leak. A common starting point is missed-call text back and enquiry follow-up, with reactivation added once those run.
Will it work with my job management software?
We connect to your website, phone number and calendar. For tools like ServiceM8, Tradify or simPRO, we check on the call what can be connected directly and what needs a simple workaround.
Do I have to change my phone number?
No, your number stays yours. To text back missed calls, we either forward unanswered calls to a number on our system or move your number across. We'll walk you through both options on the call.
Is it allowed to message my past customers?
We only message people you already have a relationship with, such as past customers and people who enquired. Every message names your business and includes an easy way to opt out, as Australia's Spam Act requires. We go through your list with you before anything is sent.
Can you stop bad reviews?
No. Everyone gets the same review request. Google doesn't allow businesses to only ask happy customers, and doing so can put your profile at risk. What we do is make sure your happy customers actually get asked, and help you reply calmly to critical reviews.
What if a job needs a quote visit first?
The AI can book a quote visit instead of a job, and passes on the details so you know what to expect before you arrive.
What does it cost?
It depends on which services you need and the size of your business. You'll get exact pricing on the call, before you commit to anything.
Book your free strategy call
Leave your details and we'll be in touch within one business day to set up a time.